In the retail industry, for example, an operations manager would manage all activities related to the daily functions of the retail plant, as well as the planning and development of strategies. An operations manager oversees operational activities at all levels of an organization. Their duties include hiring and training employees, managing quality assurance programs, and developing strategies to improve processes. They are also responsible for creating and managing budgets in every area of the company.
Operations managers must have strong leadership and problem-solving skills to effectively manage a team and face unexpected challenges. They must also have knowledge of decisions made in each area of the company, such as personnel, equipment, materials, inventory, and more. Depending on the industry and the specific functions they oversee, there are several types of operations managers. In a small company or one that offers a service rather than manufacturing a product, the terminology for this function may be slightly different.
Applicants with a degree in business administration, business administration, or accounting, and relevant experience in a position that would prepare them for operations manager responsibility are typical qualifications. A stereotypical example of an operations manager would be a plant manager in charge of a factory, such as an automotive assembly plant. Because they know the needs of each department, operations managers can adjust the workflow and reassign tasks to improve the efficiency of the operation. They are also responsible for ensuring that the organization meets its quality standards.
For example, someone with a strong background in human resources can become a manager of human resources operations and oversee the entire department. His direct responsibilities include managing the operations process, which encompasses the design, planning, control, performance improvement and strategy of operations. A good operations manager is always looking for ways to engage their employees and make the workplace more effective and efficient. In general, operations managers specialize in one or more aspects of a company and oversee operations within their departments.